The Westin Zagreb

3.7 (14 reviews)

Krsnjavoga 1, Zagreb, 10000, Croatia   •  Weather:    •   Local Time:     •  Phone: +385.1.489.2000  

3.7

Frequently Asked Questions

General

At what time is check-in and when can I check out from my room?
Our check-in time is from 2PM onwards and our check out time is at noon.

What is the supplement for late check-out?
The supplement for late check-out amounts to 10 EUR (76 HRK) per hour, up until 12 hours.

What is the hotel voltage?
Hotel voltage is 220V; please make sure to check the voltage of your computer and other electronic gadgets before usage.

Do you provide adapters or converters?
Adapters (not converters) are available free of charge at the front desk.

Is it possible to rent a smartphone charger in case I forget to bring it with me?
Yes, smartphone chargers are available at the front desk and their usage is free of charge for all hotel guests.

What are your internet options for hotel guests? Is there Wi-Fi or just a cable internet connection?
The hotel is equipped with a strong Wi-Fi signal which is free of charge for our hotel guests and also functions throughout the hotel grounds. Wired/cable internet is also available, upon request. 

Which payment methods does the hotel accept?
We accept cash, Maestro debit card and all major credit cards: Amex, Diners, MasterCard and Visa.

Does the hotel have accessible rooms?
Yes, we have 5 accessible rooms, which are available upon request when booking.

How far is the hotel from the city center?
The Westin Zagreb is located in the city center. The main city square is only a 15-minute walk away.

How far is the airport from the hotel?
Zagreb International airport is located 17 km from the hotel.

What is the usual tariff for a taxi drive of 5 km?
On average you will be charged approximately 30 HRK (4 EUR) for a 5-kilometer taxi drive.

Is the Westin Zagreb an eco-friendly and sustainable hotel?
We strive to be one of the most sustainable hotels in Zagreb. We have the official Sustainability certificate. We have the official "Sustainable Hotel" certificate and we are also a part of the Make a green choice program.


Rooms

Are pets welcome and at what cost?
Yes, the Westin Zagreb hotel is a pet-friendly hotel. All pets with weight up to 10 kg stay free of charge. For pets which weigh more than 10 kg there is a supplement of 15 EUR (113 HRK) per pet per stay. We provide a bed and food and water cups for all pets.

Do you provide cribs/cots?
We provide cribs free of charge.

Do you have any discounts for children? What’s the maximum age of children who can stay at the hotel free of charge?
Children up to and including 12 years of age staying in a room with their parents stay free of charge. For children between 12 and 18 years of age staying in a room with their parents on an extra bed, the charge is 30 EUR (228 HRK).

What is the supplement for an extra bed?
The supplement for an extra bed amounts to 30 EUR (228 HRK) per day.


Services

What is the price to use the hotel tablet computer at the Westin Guest Office®?
There is no charge for guests to use our tablet at the Westin Guest Office®.

Does the hotel have spa and fitness facilities?
The Westin Zagreb features a swimming pool, spa area and a fitness studio.

What are the parking options at the hotel?
The hotel features a large outdoor car park and an underground garage. Price for using the car park amounts to 1.06 EUR (8 HRK) per hour and 10.62 EUR (80 HRK) per day. Price for using the garage amounts to 1.33 EUR (10 HRK) per hour and 18.60 EUR (140 HRK) per day.

Does the hotel have a business center where I can print and/or copy my documents?
The Westin Zagreb business center is open 24 hours a day for all hotel guests. There you can use the desktop computer, internet access, printing facilities. You can also send faxes, scan and print documents free of charge.

Is there an exchange office at the hotel?
Yes, the exchange office is located at the front desk and it is open 24 hours a day. You can however exchange only foreign currencies into Croatian kuna and not the other way around.


Dining

What is the breakfast price, in case it is not included in the room rate?
Most of our room rates already include breakfast, however should you wish to purchase breakfast alone, the price is 22 EUR (160 HRK).

Does the hotel have any special certificates? Do you for example offer also Halal or Kosher food?
Yes, the hotel is Kosher-, Halal- and PKU-certified.